Policies:

Satisfaction Guarantee:

Solo Exam Divider sets carry a 60-day customer satisfaction guarantee. Retain the original packaging during this period so that you can return the sets for a full refund (including return shipping in the U.S. and Canada only) if our table-top privacy screens are unsuitable for your needs. Please contact us if you wish to arrange return shipping. Free return shipping is limited to a maximum of one set. Please note that this guarantee does not apply to orders returned for other reasons.

Quality Guarantee:

Solo School Products warrants our Exam Divider sets against defects in materials or workmanship for a period of two years after purchase. If you let us know about any such defects, we will do our best to make it right for you at no charge. Exam Divider stands may break if dropped to the floor or otherwise abused. We do not warrant our products against damage as the result of accidents or abuse.

Large Volume Purchases:

We are currently working hard to automate parts of our manufacturing process and hope to be capable of a much higher volume of production within 12 to 18 months. In the meantime economies of scale are very limited for us and therefore we cannot offer price reductions to buyers such as school districts or school furniture suppliers for large-scale purchases. Also, because demand for our exam divider sets is beginning to outstrip our current production capability, we have a maximum order size of ten sets. We hope to lift this limit in the near future and ask you to be patient with us while we automate.

Free Samples:

We regret that, because of the costs involved, we are unable to send out free sample screens and blocks. Sending a sample costs us between $45 (local) and $65 (U.S. east coast) each. The shape of the package results in shipping costs that are a full one-third to one-half the costs of shipping a full set. We cannot provide samples while maintaining the lowest prices possible for our customers.
We think that our Customer Satisfaction Guarantee (above) is a much better solution as it allows our customers to evaluate the entire set without risk.

Taxes Charged to our Canadian Customers:

All Canadian sales are subject to federal sales tax (including the listed shipping charge).

  • BC:   5% GST and 7% PST
  • ON, NB, NL:  13% HST
  • NS:  15% HST
  • Other provinces & territories:  5% GST

Shipping Policies:

Within the Vancouver, BC area, we may ship your order by Canada Post, by Fedex, or by direct delivery --whichever method is most economical for you. Usually an order of one set is shipped (about $26) while orders of multiple sets are delivered. Delivery fees within Vancouver, Burnaby and the North Shore are $35. Delivery to Richmond, Surrey, Coquitlam, New Westminster and Delta is $45. Other Fraser Valley or Squamish Valley deliveries are $55. This fee covers orders of any size.

Within the rest of Canada, we ship by Canada Post Expedited Parcel (the most economical of their shipping methods) or by FedEx Ground.

U.S. Shipments of one or two sets are normally sent by Canada Post U.S. Expedited Parcel where Canada Post takes the parcels to the border and hands them off to the U.S. Postal Service. Three sets or more are normally sent by UPS Ground or FedEx Ground.

Other Foreign Shipments are normally sent by Canada Post XPress Post International (Air) or Canada Post International Parcel (Surface). The customs clearance (brokerage) fee is included in the shipping charge.

Foreign Exchange Policies:

U.S. customers paying by credit card are now charged directly in U.S. dollars. If you are paying by purchase order we will bill you in U.S. dollars. There are no currency exchange fees for our U.S. customers.

Other foreign customers paying by credit card are charged in U.S. dollars. Your credit card company will convert that charge to the currency of your country when they bill you. We accept cheques only in Canadian or U.S. dollars drawn on a Canadian or U.S. bank. If you wish to pay by Electronic Funds Transfer (ETF), please contact us.

Documentation Policies:

We would be happy to supply documents required by you or your organization at no extra charge. These include

  • W-8BEN forms (equivalent to W-9 forms but for non-U.S. companies)
  • Vendor application forms of the short and general variety.
  • Sole Source Letters stating that, we are the only distributor of Solo Exam Dividers and that, to the best of our knowledge, we are the only web-based providers of test dividers constructed from durable materials (MDF and twin-wall corrugated polypropylene).
  • We regret that we are unable to supply notarized documents (letters witnessed and signed by a Notary Public) for free. Please contact us if you need to have a notarized document.
  • If you need any documentation not listed above, please contact us. We will do our utmost to help you with the paperwork side of your order.

Privacy Policy:

We are required to carry the following policy statement by our advertising partner(s) and to abide by the policies set forth below. If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at info@examdividers.com.

At www.examdividers.com, the privacy of our visitors is important to us. This privacy policy document outlines the types of personal information that is received and collected by www.examdividers.com and how it is used.

Log Files
Like many other Web sites, www.examdividers.com makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons
www.examdividers.com does not use cookies.

DoubleClick DART Cookie

Google, as a third party vendor, uses cookies to serve ads on www.examdividers.com.
Google's use of the DART cookie enables it to serve ads to our users based on their visit to www.examdividers.com and other sites on the Internet.
Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL - http://www.google.com/privacy_ads.html

Some of our advertising partners may use cookies and web beacons on our site. Our advertising partner is Google Adsense.

These third-party ad servers or ad networks use technology to send the advertisements and links that appear on www.examdividers.com directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.

www.examdividers.com has no access to- or control over- these cookies that are used by third-party advertisers.

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.examdividers.com's privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.